https://community.three.co.uk/t5/Account-and-services/Data-auto-renewal/m-p/66042#M14665 <P>I have three PAYG phones and each has the 60GB data pack on auto renewal taken direct from my bank. I received a text from "3" saying one of the renewals (mine) has been cancelled. Tried ringing 333 for advice and all you get are automated responses and yet "3" state that they are available at the times that I ring. Why have live chat when all you get is a robot. Do I have to go to my local "3" shop to get this sorted</P> Sun, 04 Jan 2026 11:54:45 GMT Robjon 2026-01-04T11:54:45Z https://community.three.co.uk/t5/Account-and-services/Data-auto-renewal/m-p/66042#M14665 <P>I have three PAYG phones and each has the 60GB data pack on auto renewal taken direct from my bank. I received a text from "3" saying one of the renewals (mine) has been cancelled. Tried ringing 333 for advice and all you get are automated responses and yet "3" state that they are available at the times that I ring. Why have live chat when all you get is a robot. Do I have to go to my local "3" shop to get this sorted</P> Sun, 04 Jan 2026 11:54:45 GMT https://community.three.co.uk/t5/Account-and-services/Data-auto-renewal/m-p/66042#M14665 Robjon 2026-01-04T11:54:45Z https://community.three.co.uk/t5/Account-and-services/Data-auto-renewal/m-p/66044#M14667 <P>With payg you don’t have the option of using 333 I’m afraid,you only option is to start a live chat !</P> Sun, 04 Jan 2026 16:15:16 GMT https://community.three.co.uk/t5/Account-and-services/Data-auto-renewal/m-p/66044#M14667 Paddiewack 2026-01-04T16:15:16Z