topic Re: Cafe Nero code not working in Account and services

Cafe Nero code not working

sarahhhh — Sun, 12 Nov 2023 08:27:56 GMT

Cafe Nero code on Three+ app says code has already been used. Has said this for almost 2 weeks now, same with my family’s app.

Re: Cafe Nero code not working

Sinnamon — Sun, 12 Nov 2023 15:49:27 GMT

Same here went to cafe nero ordered drink went to scan they said its been redeemed but it hasnt

Re: Cafe Nero code not working

Anvil_Iron — Tue, 14 Nov 2023 11:36:59 GMT

In the last week or two, I have noticed that Three have changed the conditions to limit codes to 60,000 on a first come first serve basis for each week.

I tried to claim a code last Friday but app said all were used for the week, so yesterday (Monday) I was able to claim a code and use it since the week resets after midnight on Sundays.

Next week I will claim a code on Monday but not use it until Friday to see if it's still valid or whether it expires it the 60,000 codes limit is reached.

Re: Cafe Nero code not working

JohnM — Wed, 15 Nov 2023 16:04:09 GMT

Hey @sarahhhh

Let's get this looked at, I have sent you a PM with a link to our colleagues who can investigate this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Cafe Nero code not working

JohnM — Wed, 15 Nov 2023 16:16:08 GMT

Hello @Sinnamon,

Oh no! lets get to the bottom of this, I have sent you a PM with a link to our colleagues who can have this looked at for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Cafe Nero code not working

JohnM — Wed, 15 Nov 2023 16:22:28 GMT

Hey @Anvil_Iron,

Lets get you help on this, i have sent over a PM with a link to our team that will have a look at this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Cafe Nero code not working

Sarafr86 — Sat, 18 Nov 2023 08:42:56 GMT

I also cant redeem it. I tried yesterday on several occassions and today it is still saying something has gone wrong! This is the one incentive i joined three for! Please help three!

Re: Cafe Nero code not working

JohnM — Mon, 20 Nov 2023 14:11:10 GMT

Hey @Sarafr86,

That's not what we like to hear lets get this looked at for you!

I have sent you a PM with a link to our team who can investigate this for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Cafe Nero code not working

Rsgr — Mon, 22 Jan 2024 19:23:39 GMT

Hi John,

Would appreciate your help. I’m having the same error. Whenever the code is generated a padlock appears and says reward already claimed. Which I haven’t

Re: Cafe Nero code not working

caffenero25 — Thu, 24 Apr 2025 08:03:04 GMT

I have had the same issue. My family have 6 three accounts and none of the codes work, they all say they have been redeemed despite the fact they haven't. The staff said that other customers have had similar issues.

Re: Cafe Nero code not working

JonathanB — Fri, 25 Apr 2025 15:04:18 GMT

Hi there,

Sorry to hear about this, I'm not aware of any issues with the codes with this week, but if you can private message me from my profile page @JonathanB I'll be happy to take a closer look. Please send me a screenshot of the affected QR code, and I'll check it out with my colleagues over at Three+

Thanks,
Jonathan

Re: Cafe Nero code not working

Muhammed — Sun, 04 Jan 2026 16:06:04 GMT

Yes same my cafe Nero code is not working as well today is last day but is not expire yet