topic Re: Picturehouse Three+ code not working this week in Account and services

Picturehouse Three+ code not working this week

Johnsmoth1 — Mon, 05 Jan 2026 21:02:11 GMT

Hi, the picture house three + code isn’t working - please can someone from Three kindly fix this? I understand from other previous posts it’s possible. Thanks! @JonathanB @MichaelP are you able to kindly help? Thanks!!

Re: Picturehouse Three+ code not working this week

MichaelP — Tue, 06 Jan 2026 11:43:46 GMT

Hi there @Johnsmoth1,

I'm sorry to hear this.

To clarify, were you able to retrieve a code, and are you experiencing an error during redemption?

I just completed some checks on this and the codes appear to be working.

Are you selecting screenings between Friday - Sunday?

Thanks,
Michael

Re: Picturehouse Three+ code not working this week

Johnsmoth1 — Tue, 06 Jan 2026 21:47:22 GMT

Hi @MichaelP thanks for your speedy reply. I can get a code in the three+ app but it says not valid on the picturehouse website. The booking I am trying to make is for Thurs day evening. Thanks!

Re: Picturehouse Three+ code not working this week

MichaelP — Wed, 07 Jan 2026 09:30:40 GMT

Hi again @Johnsmoth1,

Thanks a lot for getting back to me with this additional info.

The Picturehouse offer is for screenings on Friday, Saturday, and Sunday only, so it won't work on a Thursday.

Please check for a suitable screening over the weekend, and this should work for you.

Thanks,
Michael

Re: Picturehouse Three+ code not working this week

upasna — Mon, 12 Jan 2026 17:52:09 GMT

Hello,

Its not working for me either and I selected the saturday timing. could you please help!

Re: Picturehouse Three+ code not working this week

MichaelP — Tue, 13 Jan 2026 10:09:14 GMT

Hi there @upasna,

I'm sorry to hear this. I've just checked this for a Saturday screening, and the code worked for me.

Which cinema, film, and screening time did you select?

Thanks,
Michael