topic Re: DPD return label never arrived in Account and services

DPD return label never arrived

Laurzz13 — Mon, 06 Oct 2025 10:31:06 GMT

Hi,

I have still not received my DPD return label in order for me to return the router. It said it would take 2 days to send the QR code, and it was been well over a week now.

Re: DPD return label never arrived

MichaelP — Tue, 07 Oct 2025 09:24:49 GMT

Hi there @Laurzz13,

I'm sorry to hear that you're still waiting for this.

To clarify, has your account already been cancelled, or are you still in the the 30-day cancellation window?

If the account has already been cancelled and you've still not received the returns label, please let me know, and I'll put you in touch with some colleagues to help.

Thanks,
Michael

Re: DPD return label never arrived

MichaelP — Fri, 31 Oct 2025 11:49:47 GMT

Hi again @Laurzz13,

I'm just reaching out to you again here to check in - did you eventually receive your QR code to return the hub? Please let me know, and we'll make sure to get this addressed if you're still waiting.

Thanks,
Michael

Re: DPD return label never arrived

Kenough — Wed, 07 Jan 2026 21:40:35 GMT

HI Michael,

not OP but I am facing the same problem unfortunately, but worse. I have cancelled my contract with three ever since end of October, but unfortunately still no email was sent. I have phoned them more than 4 times ever since, in which each call ended with the workers ensuring they will personally follow up with my case.

However, still no email was sent and I have been billed 350 pounds, and I'm just a student 😭. I have waited about 2 weeks between each call in hopes that there simply was a delay but still I did not receive any email.

Please advise, would mean more than the world to me right now.

Re: DPD return label never arrived

MichaelP — Thu, 08 Jan 2026 08:26:48 GMT

Hello @Kenough,

I'm so sorry to hear that you've had these problems since October with getting your return details, and haven't been given a resolution yet.

I'm going to send you over a PM to make sure you get some help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael