topic Re: Return QR code not arriving in Account and services

Return QR code not arriving

PetraPodhorska — Mon, 05 Jan 2026 20:22:49 GMT

I am one of those people who are wanting to return a device but even after chasing twice I still haven’t had any email with any QR code. Clearly there is an issue with whatever service Three uses to generate these return codes so I don’t understand why they don’t change the process. Any idea what else I can do other than keep contacting the team and potentially putting the complaint it? I honestly just want to return it why make it so difficult for your customers??

Re: Return QR code not arriving

MichaelP — Tue, 06 Jan 2026 08:42:32 GMT

Hi there @PetraPodhorska,

Thanks for reaching out to us here, and I understand it's not ideal that you've had to keep waiting for the return details.

I'm going to send you a PM to put you in touch with some colleagues, who will look at supporting you with getting this sent over.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: Return QR code not arriving

PetraPodhorska — Fri, 09 Jan 2026 12:11:03 GMT

Thank you @MichaelP @and your colleague Maxine you put me in touch with with.they really helped me to resolve this issue and provided outstanding customer service I must admit 🙂 all returned and sorted now.

Re: Return QR code not arriving

JonathanB — Mon, 12 Jan 2026 10:56:33 GMT

That's awesome news Petra! Really glad to hear Michael and Maxine were able to get this all sorted out for you. 🙂

Thanks,
Jonathan