topic Re: Unbelievably bad in Account and services

Unbelievably bad

Pottsmeister — Sun, 11 Jan 2026 18:34:06 GMT

customer "service" even trying to give 30 days notice to leave AND add any additional user.. They will email my mobile broadband number ?? Not racist but non english call centre and online chat. Please avoid awful, awful, awful. Company will be closed soon. I feel sorry for the employees

Re: Unbelievably bad

Paddiewack — Mon, 12 Jan 2026 14:11:52 GMT

Another person who’s clearly sitting on his brains. Pipe down and stop posting twonk.

Re: Unbelievably bad

MichaelP — Tue, 13 Jan 2026 10:27:18 GMT

Hi @Pottsmeister,

I'd appreciate some clarification on the issues you've been having - were you trying to cancel one contract and take out another? What prevented this?

One-time passcode email verification would go to the registered email address on the account. Do you mean they were trying to send the code to the Broadband SIM number?

Thanks,
Michael

Re: Unbelievably bad

Pottsmeister — Thu, 15 Jan 2026 17:11:41 GMT

wait until you need to call customer services and look at the hundreds of complaints

Re: Unbelievably bad

Pottsmeister — Wed, 14 Jan 2026 08:23:43 GMT

No I also have access to my Daughters account (eventually set up last year after 3 hours on call) I just wish to give 30 days notice to close as contract expires in Feb. Unbelievably cannot do this online /website !! I do NOT want to go onto "customer service" for another 2 hours....

Re: Unbelievably bad

Paddiewack — Wed, 14 Jan 2026 09:37:58 GMT

Capital W in wait! And whilst c/s isn’t ideal on the Three network it’s how you deal with them that matters;same as with everything in life. And referring to your earlier post I’m sure the staff of Three had a warm fuzzy feeling knowing that you feel sorry for them. Unfortunately as per the whole post it’s absolute rubbish. But then you knew that didn’t you.

Re: Unbelievably bad

MichaelP — Thu, 15 Jan 2026 08:44:16 GMT

Hello @Pottsmeister,

Cancellation is usually completed with Customer Services with a live agent as a security measure to protect your account - one-time passcode verification is mandatory when making such changes.

If you wish to keep the phone number, you can request a PAC. When you give this PAC to another network to switch, your Three account will automatically close and you'll be given a final bill.

If cancellation is your preference, I'd recommend using the live chat option on the link shared above, and an agent will help with this.

Thanks,
Michael

Re: Unbelievably bad

Paddiewack — Thu, 15 Jan 2026 08:56:16 GMT

Free cushion supplied! 😏