topic Re: I in Account and services

I

SUDAIS — Sat, 13 Dec 2025 12:39:22 GMT

Hello my name is sudais and whenever I call anyone or they call me it never goes through

Re: I

Geluk — Sat, 13 Dec 2025 13:39:37 GMT

Call 3 for Cust Srvce, on 333.

Re: I

MichaelP — Tue, 16 Dec 2025 11:20:29 GMT

Hello @SUDAIS,

That's not good to hear, and I understand how this must be impacting you.

Has this always happened, or have you noticed it more recently? Also, does this occur everywhere, or only in specific locations?

Please have a look at the Coverage and Network Status checker with your postcode, as this might highlight any known issues or work that could be impacting you.

Please also complete a reset of your network settings. This will remove any saved Wi-Fi and Bluetooth settings, but may help with network issues.

If the checker offers no clarity and this remains ongoing after resetting your network settings, please chat with Customer Services for some further support.

Thanks,
Michael

Re: I

JonathanB — Wed, 14 Jan 2026 09:29:14 GMT

Hi @SUDAIS,

We never heard back from you. Did Michael's advice help sort this, or did you find another solution? Please let us know if you still need help.

Thanks,
Jonathan