topic Re: Picturehouse code not working again in Account and services

Picturehouse code not working again

kariselk — Fri, 09 Jan 2026 10:18:04 GMT

Hi there,

I'm trying to use the Picturehouse code and it's not working again. I get an error message saying the code isn't valid. It's for a show tonight, so Friday to Sunday. I've had this issue several times now and often had to go into the cinema to book, with it often not working in person either.

@JonathanB @MichaelP are you able to kindly help? Thanks!!

Re: Picturehouse code not working again

kariselk — Fri, 09 Jan 2026 10:31:20 GMT

Also - I don't know how I'm supposed to get help on this if my messages keep getting marked as spam. Please help. Promise I'm not spam!

Re: Picturehouse code not working again

PeteG — Fri, 09 Jan 2026 17:00:29 GMT

Hi, Kariselk.

That's not so great. I've sent you a DM with an update relating to the issue you're having.

Pete.

Re: Picturehouse code not working again

lari — Mon, 12 Jan 2026 11:13:37 GMT

I'm having the same issue. It says the code is not valid even though I got it today!

Re: Picturehouse code not working again

Goodie23 — Tue, 13 Jan 2026 19:52:46 GMT

@Peter I am having the same issue. What is the fix? Thank you

Re: Picturehouse code not working again

JonathanB — Wed, 14 Jan 2026 13:50:10 GMT

Hi @Goodie23,

This is an offer which should refresh every week, but we did raise feedback at the time this was reported. If you're experiencing a similar issue this week can you help us understand in more detail please?

The first thing to check is that the offer is valid for a £3 adult 2D standard seat Picturehouse movie ticket for Fridays to Sundays only. Can you let us know if that's what you're booking and what error or issue you're encountering? I'm assuming the code generates on Three+ okay and the issue is when booking with Picturehouse?

Thanks,
Jonathan

Re: Picturehouse code not working again

Goodie23 — Wed, 14 Jan 2026 20:13:49 GMT

I was looking to book on Friday at at 2D standard seat . The code was fine but it was on the picturehouse side.

Let me know if that helps clear anything up!

Re: Picturehouse code not working again

JonathanB — Thu, 15 Jan 2026 15:14:53 GMT

Hi @Goodie23, we've raised feedback about this issue, but as it looks like a Picturehouse issue we'd also recommend for you to get in touch with them about it too.

Thanks,
Jonathan

Re: Picturehouse code not working again

jasm1n — Fri, 16 Jan 2026 10:19:07 GMT

Any fix for this issue? I still can't get my three + voucher code to work on picturehouse and no answer when i try calling them either. thanks

Re: Picturehouse code not working again

PeteG — Sat, 17 Jan 2026 10:42:41 GMT

Hello.

There is no update yet, but it is being looked into.

Pete.

Re: Picturehouse code not working again

Elen26 — Wed, 21 Jan 2026 07:01:09 GMT

Hello there,

I am also having issues with the code. I am trying to book a standard 2D ticket for this Sunday but it doesn’t seem to be working. On the Picturehouse website it says Inncorect Pin and when I went to the cinema they said it looked like the code was there but it wasn’t activated. Any help much appriciated.

Kind regards