topic Re: Free phone number in Account and services

Free phone number

Dennisgregson — Sat, 21 Dec 2024 21:37:22 GMT

Could someone give me a free number to call customer support or emergency number

Re: Free phone number

Geluk — Sun, 22 Dec 2024 07:48:25 GMT

Dial 333 from a 3 phone.

Re: Free phone number

PeteG — Sun, 22 Dec 2024 16:49:06 GMT

Hello, Dennis.

Welcome to the Three Community.

You can reach the Support Team on 333 from any Three phone, or if you're calling from any other line, you can reach them on 0333 338 1001 which is a standard land line number, free to call from any line that has free landline calls.

I'm not entirely sure what you mean by emergency number though, but that's the best way to reach them by phone.

Pete.

Re: Free phone number

Dolcara3 — Tue, 20 Jan 2026 15:13:57 GMT

Thank you for the information however that number does not give you the opportunity to speak with a human agent

i am trying to pay the £5 per day as I am travelling to the Caribbean

Re: Free phone number

MichaelP — Wed, 21 Jan 2026 08:44:51 GMT

Hello @Dolcara3,

If you're aiming to purchase a Go Roam pass for the Caribbean as a Pay Monthly customer, you can check the requirements for this on the online Roaming page.

If you enter your Pay Monthly plan details and destination, it'll confirm the prices and show options for purchasing passes, depending on how many days you need the pass for.

Please ensure that you purchase the correct pass, and the link shared will help confirm whether it's Go Roam Around the World or Go Roam Around the World Extra that you need.

If you're a Pay as You Go customer, you'd not be able to purchase a Go Roam pass.

You should eventually get the option to speak to an agent if you dial 333 and follow the prompts, but please feel free to also try the webchat here.

If you have any other questions, you're welcome to share them here.

Thanks,
Michael