topic Difficulty in reaching 3 customer services in Account and services https://community.three.co.uk/t5/Account-and-services/Difficulty-in-reaching-3-customer-services/m-p/66444#M14808 <P>I wanted to report my lost SIM card and order a new sim. I couldn’t get a customer service person on the phone as it was going I circles on the automated system. I had no other option on their automated system to order a new replacement sim, the only option was to block the phone and replace the sim, I have chosen that option not knowing the consequences.&nbsp;<BR />now I am finding very difficult to unblock my phone and 3 mobile is not very helpful to understand my problem and asking me multiple documents which I find it very difficult to gather.&nbsp;<BR />Unfortunate I have a phone which I can’t use and a 3 sim contract which is useless.&nbsp;<BR />I was with 3 mobile for more than 10 years and planning to switch to a different provider.</P> Thu, 22 Jan 2026 10:04:11 GMT Dilip 2026-01-22T10:04:11Z Difficulty in reaching 3 customer services https://community.three.co.uk/t5/Account-and-services/Difficulty-in-reaching-3-customer-services/m-p/66444#M14808 <P>I wanted to report my lost SIM card and order a new sim. I couldn’t get a customer service person on the phone as it was going I circles on the automated system. I had no other option on their automated system to order a new replacement sim, the only option was to block the phone and replace the sim, I have chosen that option not knowing the consequences.&nbsp;<BR />now I am finding very difficult to unblock my phone and 3 mobile is not very helpful to understand my problem and asking me multiple documents which I find it very difficult to gather.&nbsp;<BR />Unfortunate I have a phone which I can’t use and a 3 sim contract which is useless.&nbsp;<BR />I was with 3 mobile for more than 10 years and planning to switch to a different provider.</P> Thu, 22 Jan 2026 10:04:11 GMT https://community.three.co.uk/t5/Account-and-services/Difficulty-in-reaching-3-customer-services/m-p/66444#M14808 Dilip 2026-01-22T10:04:11Z Re: Difficulty in reaching 3 customer services https://community.three.co.uk/t5/Account-and-services/Difficulty-in-reaching-3-customer-services/m-p/66456#M14814 <P>Try engaging via their <U>CHAT Page.</U></P> Thu, 22 Jan 2026 14:41:24 GMT https://community.three.co.uk/t5/Account-and-services/Difficulty-in-reaching-3-customer-services/m-p/66456#M14814 Geluk 2026-01-22T14:41:24Z