topic Re: Breno in Account and services

Breno

Coser — Sun, 25 Jan 2026 09:25:27 GMT

Good morning, I made a wrong plan, I thought it was connection and internet, but it's only internet, could you cancel and give me the same number and make a plan with connection and internet?

Re: Breno

Paddiewack — Sun, 25 Jan 2026 10:14:52 GMT

This isn’t customer service so you’ll need to contact them. Either by calling 333 or you can use the live chat service.

Re: Breno

Anonymous — Sun, 25 Jan 2026 16:22:34 GMT

Hi, welcome to the public Three Community forum. Can you explain what you mean by "connection"? Do you mean you want "voice/calls"?

It sounds like you will need to contact Customer Support. I'm assuming that you have no voice, so your other options are to Live Chat or call the national number which can be found here - https://www.three.co.uk/support/contact-us

I would strongly urge you to get together all the information, as you will need it to talk to customer support, for example how long you been using the plan, the name of the plan, if there is a minium term, payment amounts etc