topic Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried! in Account and services

Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

bemaniac — Mon, 26 Jan 2026 19:10:20 GMT

Just posted my iphone 13pro to get my £159 + £400 bonus off the finance for the Honor Magic 8 Pro deal. Thought I'd start by documenting the sending of my phone here in anticipation of massive problems based on the 1.0/5 trustpilot score. Really I just want the £400 bonus but feel like this is going to go missing. I included a note that said I was posting this here to try to guarantee I get my bonus.

If anyone could let me know the easiest way to upload all the mint photos of my phone and my postal receipt this would be helpful as this forum doesn't seem to allow .jpg uploads to host here.

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

Geluk — Mon, 26 Jan 2026 19:36:39 GMT

Why haven't you clicked on the camera icon that shows when posting?

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

bemaniac — Tue, 27 Jan 2026 07:08:12 GMT

Thanks, I've figured it out.

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

bemaniac — Tue, 27 Jan 2026 07:07:34 GMT

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

MichaelP — Tue, 27 Jan 2026 09:01:53 GMT

Hi there @bemaniac,

As this is a Community forum with no access to accounts, posting photos or proof wouldn't contribute towards receiving the payment.

If you encounter any issues with the trade-in, please feel free to contact the trade-in team at threetradein@ingrammicro.com.

Thanks,
Michael

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

DaveH6018 — Thu, 29 Jan 2026 19:24:48 GMT

well i justt sent my fold 7 back to ingram micro, this is the third phone i have sent 2 mine one the mrs and i have had zero issues, i know the terrible reviews probaby put people off,

Your trade-in value is:

£1154.00

We'll apply this to your device plan balance.

How this will impact your monthly device payments

We'll apply your trade-in value to your device plan agreement. You'll receive details of the changes to your device plan separately.

If your trade-in covers part of the balance

You'll receive a partial settlement statement showing how the trade-in value has changed your remaining payments, including the dates and amounts of your future payments.

If your trade-in covers your full balance

You'll receive confirmation that your device plan agreement has been repaid and settled in full, using the value of your trade-in. If your trade-in value is higher than your outstanding balance, we'll pay the rest into the bank account you gave us when you checked out.

Your device and quote

Here's a recap of what you traded in:

Your device: Samsung Z Fold7 5G 256GB

Quoted device value:£754.00

Promotional amount:£400.00

Total to be paid: £1154.00

Notes:

Thanks again for choosing to trade in your device with Three.

The Three Team

Re: Sending my tradein. Lets see how ingram micro handles it based on reviews am worried!

bemaniac — Thu, 29 Jan 2026 19:27:02 GMT

Hi,

I'd love to add good news!

I got everything promised and the trade was accepted quickly and with no problems. I'll add a trustpilot 5/5 to represent my view and hopefully this is becoming more common.

All going very well so far for Three here!