topic Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar in Account and services

I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they are go

Caro2 — Thu, 27 Mar 2025 18:10:46 GMT

I have had 5 phone calls from someone saying they are from three saying I need to upgrade my SIM card but I was only in the shop last month and no- one said anything about an upgraded sim card.

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Paddiewack — Thu, 27 Mar 2025 19:43:25 GMT

Sounds fishier than a trawler captains glove. Call customer service and ask. All numbers from Three start with 03.

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

JonathanB — Fri, 28 Mar 2025 09:25:42 GMT

Hi @Caro2,

It's very, very, rare for us to have to replace SIM cards like this, and as @Paddiewack says, this sounds very suspicious. If you get in touch, the team should be able to confirm if this is a genuine request from Three.

If the number calling you begins 01, 02, or 07 then this will definitely be a scammer. More info on how to report them here.

Thanks,
Jonathan

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

PeteG — Fri, 28 Mar 2025 09:27:50 GMT

Hello, Caro.

Welcome to the Three Community.

Three wouldn't contact you so often in relation to your account. If you'd like to get the plan checked, I'd recommend reaching out to the team directly. This will confirm if the calls were genuine or not. If they were not, you can report the number that called you by sending it in a text to 7726.

Pete.

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

merlin4175 — Sat, 26 Apr 2025 10:09:40 GMT

Just had a call saying the same this morning. They asked for my email address then asked me confirm my security info. I claimed I couldn't remember security info. Then they proceeded to try get me to change my password on the 3 app. Told them no way and hung up

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Paddiewack — Sat, 26 Apr 2025 11:02:57 GMT

Report the number that called you to 7726 and for good measure block it.

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Kirajaper3 — Fri, 11 Jul 2025 11:29:01 GMT

I also had a call from 020 8178 3358 saying the same thing. I tried to not say the word yes but they seemed to be prompting me to by repeating what I was saying and asking “is this correct”. I didn’t share any info with them and hung up. Then received a weird voicemail from them after

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Akarter100 — Fri, 15 Aug 2025 08:17:47 GMT

Got a call from 01*********, about needing new sim. At the end started swearing at me when they had enough. SCAM

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Yvo2123 — Thu, 29 Jan 2026 12:29:09 GMT

I have had 3 now and I’m not even on three network you tell them that your SIM card is 5G they go oh no, it’s not. I say yes it is they said no it’s not so I told them it is goodbye

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

PeteG — Fri, 30 Jan 2026 10:08:16 GMT

Hello there.

When it's clear that a caller is trying to scam you, or it becomes clear during the call, it's best to end the call and block the number. This will prevent the fraudsters from being able to gather data from you on the call.

Pete.

Re: I have had 5 phone calls saying they are from three and I need to upgrade my SIM card as they ar

Sayno2scammers — Fri, 30 Jan 2026 15:52:45 GMT

They will change it be password for you with 1234567 lol