topic Re: Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it aga in Account and services

Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it again?

magicbunny — Mon, 02 Feb 2026 09:47:53 GMT

Accidentally went through 180 days of inactivity on my PAYG account.

Received a text saying 'your contract ends on 11/02/26' - bit confused as I don't have a contract, just PAYG.

I've recently used my account again and topped up.

Is my account still going to be deactivated or does usage again mean it won't be disconnected.

Re: Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it aga

Paddiewack — Mon, 02 Feb 2026 09:55:30 GMT

No! As long as you make a chargeable event (call/text) etc once every 180 days and certainly before the date you mention you’ll be fine. And no you don’t have a contract I suspect it’s just poorly written.

Re: Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it aga

magicbunny — Mon, 02 Feb 2026 11:03:38 GMT

Thanks for your reply!

I topped up yesterday, but i'm worried that since I had let it go way past 180 days without activity prior to that, that they will cancel it cos of this 180 day rule (from the text I received). Surely they won't go ahead with any cancelling now that I've reused the account since and also topped up my account? Any thoughts would help, cheers

Re: Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it aga

Paddiewack — Mon, 02 Feb 2026 11:07:06 GMT

Relax and stop worrying. You’d only have a problem if you went beyond the date mentioned to you in the text. If you want more reassurance then start a live chat with customer service.

Re: Inactivity for 180 days on PAYG account - is it going to be deactivated or can I just use it aga

magicbunny — Mon, 02 Feb 2026 11:43:44 GMT

Thanks I appreciate it 😄