topic Re: Picturehouse cinema code not working this week? in Account and services

Picturehouse cinema code not working this week?

Alibomaye — Fri, 12 Sep 2025 11:29:16 GMT

Hi all,

I got a picturehouse code this week and tried to use it to book a show today (Friday) but keep getting an error saying the code is invalid. I also tried going to my local Picturehouse cinema and they also got an error when trying to redeem the code.

This is the first time it's happened to me. My wife also tried it and is facing the same issue, has anyone else faced issues with their cinema codes this week?

Thanks

Re: Picturehouse cinema code not working this week?

13Th — Fri, 12 Sep 2025 14:24:16 GMT

Happened to me once before, didn’t get a fix, now I’m here with a couple codes today and it’s not working again…hell it seems I can’t even use my student membership discount - the one for £7, can only get the normal prices right now, so that’s fun…

Re: Picturehouse cinema code not working this week?

JonathanB — Fri, 12 Sep 2025 15:04:37 GMT

Hi @Alibomaye, @13Th,

Thanks for reporting this, I've passed feedback on. It may also be worth contacting Picturehouse here if you've received the code on Three+ and the issue is with redeeming it with Picturehouse.

Thanks,
Jonathan

Re: Picturehouse cinema code not working this week?

Popcorn1 — Sat, 13 Sep 2025 10:40:10 GMT

I am also unable to redeem my picturehouse code today - is there any update? Will you be reimbursing the cost of a full price ticket that we will be forced to buy due to this issue?

Re: Picturehouse cinema code not working this week?

Jkboche — Sat, 13 Sep 2025 13:48:35 GMT

Same here. I got told to follow this link https://shops.ticketmasterpartners.com/threeplusuk when contacting customer service, which I pointed is down and got told to wait in case it’s a server issue…not much help

Re: Picturehouse cinema code not working this week?

PeteG — Sat, 13 Sep 2025 14:19:33 GMT

As the page isn't managed by Three, it isn't something we can look into. If it's down, it should eventually be resolved. It might also be that the link isn't correct though. We'd recommend reaching out to the team again to get the link double checked.

Pete.

Re: Picturehouse cinema code not working this week?

Alibomaye — Sat, 13 Sep 2025 22:53:30 GMT

Hi Jonathan,

I had spoken to the staff at Picturehouse who said that I’d need to contact Three. I did speak to the live chat and was offered £5 credit to my account.

I’ll try reaching out to Picturehouse through the form you sent too.

Re: Picturehouse cinema code not working this week?

PeteG — Sun, 14 Sep 2025 08:40:28 GMT

Hello there.

That's not great. I'd recommend using the form for Picturehouse where you can raise the matter with them. The team wouldn't be able to reimburse you for the cost of a ticket to gain entry to the cinema.

Pete.

Re: Picturehouse cinema code not working this week?

Popcorn1 — Sun, 14 Sep 2025 09:35:18 GMT

Hi all, I called picturehouse customer services in the end (02073262649) and they knew about the issue and booked it for me over the phone honouring the price.

Re: Picturehouse cinema code not working this week?

Alibomaye — Mon, 15 Sep 2025 07:59:57 GMT

Right so a few updates from me;

1. I completed the “Contact Us” form on the Picturehouse website that JonathanB shared. They responded saying that I could call a number to book tickets for £3 and quote the email reference.

2. I tried claiming a code today and this time, the three app showed an error. But then when I tried again it says I already claimed the code but can’t find this in my “My Codes” section.

There seems to be an issue with the Picturehouse codes specifically since last week. I’m hoping this gets resolved soon as it’s the closest cinema to me and is one of the rewards I use frequently.

Re: Picturehouse cinema code not working this week?

PeteG — Mon, 15 Sep 2025 09:54:36 GMT

If I'm not mistaken, the new codes go out at some point today, so hopefully you'll be able to claim, and make a booking without issues.

Pete.

Re: Picturehouse cinema code not working this week?

tinks — Mon, 15 Sep 2025 12:57:16 GMT

My husband and I have both had the same problem today. When trying to claim a Picturehouse code in the Three+ app we first of all get an error message saying to try again later. Eventually after trying a few times a message appears saying we've already claimed the reward, however when we go to My Codes it's not there.

This issue is entirely within the Three+ app.

Re: Picturehouse cinema code not working this week?

MrsJarvisCocker — Mon, 15 Sep 2025 14:35:45 GMT

I’ve had the same , contacted Three and they said contact Picturehouse. So have filled in their contact form. Now there is no option for Picturehouse showing on the Three rewards app at all !

Re: Picturehouse cinema code not working this week?

JonathanB — Tue, 16 Sep 2025 15:34:04 GMT

Hi everyone,

Sorry for the disruption, the Picturehouse offer should be available again if you refresh your Three+ apps. You should be able to claim or reclaim a code now.

Thanks,
Jonathan

Re: Picturehouse cinema code not working this week?

Alibomaye — Tue, 16 Sep 2025 16:54:58 GMT

Thanks Jonathan, this works for me now. Appreciate the support!

Re: Picturehouse cinema code not working this week?

JonathanB — Wed, 17 Sep 2025 08:50:11 GMT

Awesome @Alibomaye, thanks for confirming it's working again!

Re: Picturehouse cinema code not working this week?

tinks — Wed, 17 Sep 2025 08:51:14 GMT

Fixed - thank you 😊

Re: Picturehouse cinema code not working this week?

JonathanB — Thu, 18 Sep 2025 12:43:01 GMT

That's great! Thanks for confirming this @tinks.

Re: Picturehouse cinema code not working this week?

VPH — Mon, 17 Nov 2025 14:42:04 GMT

Hello, the Picturehouse codes are not working this week either. My friend and I both got codes and cannot get them to work.
thank you

Re: Picturehouse cinema code not working this week?

Fallout85 — Tue, 30 Dec 2025 09:00:19 GMT

Tried code for Picture House today and I can't get it to work. Just keep getting message saying code is incorrect.