topic Re: Not received a Return label in Account and services

Not received a Return label

Rj_kaur — Fri, 02 Jan 2026 15:16:52 GMT

I recently cancelled home broadband within the cooling period as the speed was lower than advertised, and I am yet to receive the return label from DPD. I have tried contacting Three but they just keeping asking if I've checked my Junk folder. Is there anything I can do about this?

Re: Not received a Return label

PeteG — Sat, 03 Jan 2026 10:17:35 GMT

Hello.

That's not so great. If you've been unable to receive it after multiple attempts, I'd recommend asking for a return package to be mailed to you instead.

Pete.

Re: Not received a Return label

JonathanB — Thu, 05 Feb 2026 16:37:00 GMT

Hi @Rj_kaur,

We never heard back from you on this, did you manage to get your return sorted out in the meantime? Please let us know if you still need any help.

Thanks,
Jonathan