topic Re: I cannot update my address because my house name is greater than 10 characters in Account and services

I cannot update my address because my house name is greater than 10 characters

yoxstu — Mon, 01 May 2023 19:49:46 GMT

Your system will only allow 10 character for the house name or number. My house name is longer so it is impossible to enter my address. I called your customer services and they too were unable to enter my address. Your database limit is clearly too small. Please let me know what I am supposed to do.

Re: I cannot update my address because my house name is greater than 10 characters

techbloke — Mon, 01 May 2023 19:56:36 GMT

It's likely the Royal Mail has given your house a number. why not just use that?

Re: I cannot update my address because my house name is greater than 10 characters

yoxstu — Mon, 01 May 2023 20:09:02 GMT

You can’t enter the address manually, you have to select it. As my house name is longer than 10 characters the system errors. Unfortunately the house does not have a number either.

Re: I cannot update my address because my house name is greater than 10 characters

JonathanB — Wed, 03 May 2023 09:14:28 GMT

Hi @yoxstu,

This sounds really frustrating, I'll see what we can find out and if there's a solution. Are you trying to update a billing address for an existing account, or place an order for a new line?

Thanks,
JonathanB