topic Yet another customer waiting for a QR code to return a 5g router. in Account and services

Yet another customer waiting for a QR code to return a 5g router.

keith25 — Mon, 09 Feb 2026 14:43:56 GMT

Its well over a week since I cancelled my 5g contract but still no QR code to send the router back. What is the best way to speak to a human who can sort out the problem.

Thanks

Re: Yet another customer waiting for a QR code to return a 5g router.

MichaelP — Tue, 10 Feb 2026 09:35:18 GMT

Hi @keith25,

Thanks for reaching out.

Have you had a chance to chat with the Home Broadband team to request this yet?

Sometimes if it doesn't arrive automatically, it just needs a little nudge🙂

It should then arrive the next working day after it's requested again.

I'd recommend using the live chat in the above link - if you enter something like 'Speak with agent' a few times, followed by picking the option 'I want to speak to Three team', you should connect.

Thanks,
Michael

Re: Yet another customer waiting for a QR code to return a 5g router.

natastrophe — Tue, 14 Apr 2026 05:54:38 GMT

I had to call, twice to get the QR code, it was tedious. Now they have my router returned (confirmed a week ago) they had the audacity to charge me for my broadband this month, although the next months payment shows as £0, do not see why I had to pay for something that ended on the 3rd april.

How did you get on, was it cancelled? Did they charge you extra?