topic Pay a bill in Account and services

Pay a bill

Aaaaaargh1968 — Mon, 09 Feb 2026 17:14:48 GMT

Trying to pay my broadband bill but it keeps linking me to an old Three account I stopped using 4 years ago

MichaelP — Tue, 10 Feb 2026 09:18:01 GMT

Thanks for reaching out here.

Did you register your Broadband account on My3 with the same email address that you had on your previous Three account from 4 years ago?

If so, it may be that the registration requires a reset, as the email address may still be connected to the older service.

Please have a chat with the Home Broadband team for some support with this.

Thanks,
Michael

Paddiewack — Tue, 10 Feb 2026 10:19:56 GMT

And when you contact them why don’t you set up a direct debit. Much easier!