topic Re: Competition winner in Account and services

Competition winner

fatfingers73 — Thu, 12 Feb 2026 10:01:21 GMT

Morning,

I received an email last week to say my daughter had won the competition for a Chelsea coaching session.

The email came from threeloyalty@promowinners

I've sent them all the information they requested, and have chased them up a couple of times, but I've had no response.

My daughter is football mad and is so excited.

Is there a number I can call to confirm all is ok?

Thanks.

Re: Competition winner

JonathanB — Thu, 12 Feb 2026 14:00:02 GMT

Hi @fatfingers73,

Congratulations to you and your daughter, sounds like it's going to be an amazing experience! We appreciate you'll both be really keen to get an update on this. We've passed on your feedback to the relevant team.

We've been advised that an update should be sent to winners of this competition later today.

Thanks,
Jonathan

Re: Competition winner

xvickyhx — Fri, 13 Feb 2026 11:25:33 GMT

Hi did you hear anything back from this we also won a coaching session too and I sent all the details back but haven't heard anything since

Re: Competition winner

JonathanB — Fri, 13 Feb 2026 12:02:12 GMT

Hi @xvickyhx,

Thanks for getting in touch. I'll check this out with my colleagues who deal with competitions and get back to you.

Thanks,
Jonathan

Re: Competition winner

xvickyhx — Sat, 14 Feb 2026 22:20:48 GMT

Thankyou for that will you just reply by email on here

Re: Competition winner

PeteG — Sun, 15 Feb 2026 09:27:55 GMT

Jonathan would get back to you here on community.

Pete.

Re: Competition winner

JonathanB — Tue, 17 Feb 2026 15:41:02 GMT

Hi @xvickyhx,

Sorry for the delay, I checked in and the team advised they should have been in touch by now. Did you receive an update in the last few days?

Thanks,
Jonathan