topic Three continuing to take direct debit two months after final bill following switch to other network in Account and services

Three continuing to take direct debit two months after final bill following switch to other network

MarkBT52 — Tue, 17 Feb 2026 00:27:18 GMT

Was cancelled in November after switching to Voxi using PAC, received balancing credit in December, but continuing to take direct debit in Jan and Feb!!

Account details even show cancelled in Nov with £0 bills afterward

Re: Three continuing to take direct debit two months after final bill following switch to other netw

Geluk — Tue, 17 Feb 2026 07:34:32 GMT

Contact 3 directly on this on 333.

Re: Three continuing to take direct debit two months after final bill following switch to other netw

Paddiewack — Tue, 17 Feb 2026 08:03:21 GMT

This isn’t customer service. You need to contact them to resolve your issue.

Re: Three continuing to take direct debit two months after final bill following switch to other netw

MichaelP — Wed, 18 Feb 2026 08:33:18 GMT

Hello @MarkBT52,

That doesn't sound right, and airtime payments shouldn't continue if your account is closed.

Just to make sure - your number transfer was successful and you've been using the same number with Voxi that you had with Three?

Do you have a device finance agreement that was taken through Three? If so, payments for this would continue to be taken after the number is switched, as they are separate plans.

If you don't have a device finance agreement, please chat with Customer Services for some further checks via the account.

Thanks,
Michael