topic Re: Scam or not? in Account and services

Scam or not?

robertsbill03 — Wed, 23 Apr 2025 18:04:02 GMT

Hi guys I’m sure it is a scam , but I’m new to three and received a call from 0333 338 1302 I can’t find anything for it and just want to confirm my suspicions if anyone knows let me know please ,

it says an exclusive customer offer hence my suspicions

Re: Scam or not?

Paddiewack — Wed, 23 Apr 2025 18:13:31 GMT

Not a scam. It’s a genuine Three number.

Re: Scam or not?

JonathanB — Thu, 24 Apr 2025 11:04:06 GMT

Hi @robertsbill03,

It's certainly possible this could be genuine, as we do use 03 numbers in that format. Unfortunately "spoofing" is more and more prevalent, which is where scammers fake the number they're calling from. Most give themselves away as they call from 01, 02, or 07 numbers which wouldn't be used by organisations like Three as those are personal landlines and mobiles.

The only way to be 100% certain is to get in touch, and customer services will have notes on your account if we've been trying to reach you.

You may also find this page on fraud to watch out for helpful, as it has tips about various scams and how to report them.

Re: Scam or not?

JonathanB — Thu, 24 Apr 2025 11:10:08 GMT

Hi @Paddiewack,

There's definitely a chance this one is genuine, but we can't be certain these days. The criminals who perpetrate the fraud can make it look like they're calling from any number. We can always call out the ones that are obvious scams like the ones using ordinary landlines and mobile numbers, but even with legit looking numbers it's best to double check with customer services if there's even a shred of doubt.

Thanks,
Jonathan

Re: Scam or not?

Paddiewack — Thu, 24 Apr 2025 11:27:33 GMT

Point taken and noted although dialling it does APPEAR to get you through to Three but you make a good point.

Re: Scam or not?

HollieMae — Tue, 10 Jun 2025 18:27:29 GMT

I keep being called by that number every four hours but when i answer no one speaks

Re: Scam or not?

Paddiewack — Tue, 10 Jun 2025 18:45:38 GMT

Block the number.

Re: Scam or not?

AC8 — Fri, 07 Nov 2025 13:49:26 GMT

I received a call from Clearview Communications regarding contract renewal for the new 3Vodafone entity. Is this legitimate?

Re: Scam or not?

Paddiewack — Fri, 07 Nov 2025 13:59:06 GMT

As far as a Google Search goes that company manufactures security systems and has nothing to do with renewing a Three UK contract!

Re: Scam or not?

PeteG — Sat, 08 Nov 2025 17:42:00 GMT

That call wouldn't have been arranged by Three. It would be best to block the number. If you've shared any details with the person and would like to have your Three account checked, pop through to the support team.

Pete.

Re: Scam or not?

DonnyBoy — Sun, 14 Dec 2025 12:50:47 GMT

Yep. Defo SCAM.Just off my call with Three.

"Three do not call customers" is the statement from them. When I called them to ask about my contract in the last 5 minutes.

So there you have it.

That means that this number is pure SCAM too. 03333381303. Because they've been calling me pretending to be Three. Can't wait to blow the football whistle down the phone to the next SCAMMER.

Re: Scam or not?

Suma — Tue, 24 Feb 2026 19:01:49 GMT

I just got a call from the same number mentioned above. I did call three earlier today. Googled it and ran into this thread. It saved me from being scammed. Thank you all. It is a bit suspicious that it happened to couple of us especially after calling the company directly. It is only a matter of time before someone falls for it.

Re: Scam or not?

Paddiewack — Tue, 24 Feb 2026 19:11:08 GMT

Pleased you didn’t fall for it! 👏👏👏

Re: Scam or not?

BTSSUGAJIN7 — Wed, 11 Mar 2026 19:19:00 GMT

Yup deffo a scam just got off to three now they said, this is not their number

Re: Scam or not?

BTSSUGAJIN7 — Wed, 11 Mar 2026 19:19:38 GMT

Wad told my a three agent that number is not a three number at all

Re: Scam or not?

Paddiewack — Wed, 11 Mar 2026 19:24:23 GMT

I think the golden rule is don’t be hassled into any kind of action. Slow down and think;is this dodgy or not? Justify your actions to yourself and always (ALWAYS) assume an unsolicited communication is dodgy;and although that may be alien to some of our natures;it lessens your naivety and makes you question things more. And that can only be a good thing, Well done again,