topic Re: Cancelling auto top up problem in Account and services

Cancelling auto top up problem

Meimei1100 — Tue, 03 Mar 2026 13:49:26 GMT

I want to cancel my auto top up but all I get is "System error: We are unable to process your order at this time. Please try again" and when I try again the screen just goes blank. This has been happening for 3 days already, I've tried everything from calling them to email them but didn't receive anything reply. And now I have to temporarily freeze my card so that the app won't charge me.

Re: Cancelling auto top up problem

MichaelP — Wed, 04 Mar 2026 09:54:13 GMT

Hello @Meimei1100,

I'm sorry to hear that you've been receiving an error message when trying to cancel the auto top-up.

Please try the live chat option here, and the support team will pop into your account and look further into removing this with you.

Thanks,
Michael