topic Re: Call Forwarding / Divert on PAYG in Account and services

Call Forwarding / Divert on PAYG

paulg0 — Sat, 29 Apr 2023 07:34:45 GMT

Did something happen with call forwading on PAYG. I have 2 sims, one old plan and one new plan. Call divert doesn't seem to work on either of them anymore. I have tried different devices and also using short codes and phone menus with no luck

Paul

Re: Call Forwarding / Divert on PAYG

paulg0 — Sat, 29 Apr 2023 07:42:01 GMT

Scrap that, it's suddenly started working this morning.

Paul

Re: Call Forwarding / Divert on PAYG

JonathanB — Thu, 04 May 2023 14:02:50 GMT

Hey @paulg0,

Glad to hear this one fixed itself. I've marked this as "solved", but please let me know if you spot any issues like this again and we can take a closer look.

Thanks,
Jonathan

Re: Call Forwarding / Divert on PAYG

Mikefinlay1 — Thu, 10 Aug 2023 19:52:59 GMT

I am in the UK with a Three PAYG Sim in an IPhone. I also have an Irish Mobile for work. My iPhone will not allow me to divert incoming calls from my UK to my Irish number. Can you help?

Re: Call Forwarding / Divert on PAYG

JonathanB — Fri, 11 Aug 2023 12:17:56 GMT

Hi @Mikefinlay1,

Sorry about this, I've had a check and we can only support diverts to UK landlines or mobiles.

Thanks,
Jonathan