topic Re: QR code for returning 5G hub not being sent in Account and services

QR code for returning 5G hub not being sent

JayEss — Mon, 16 Mar 2026 10:44:12 GMT

I’m wondering what is up with the system to generate QR code emails to return 5G hubs. I contacted Kajal on a customer service call on 02MAR26 and was assured this would arrive in 2 working days. I then contacted Gufran, again on a customer service call on 11MAR26, and have still not received a QR code, with more than 2 working days passing. Any suggestions please.

Re: QR code for returning 5G hub not being sent

MichaelP — Tue, 17 Mar 2026 12:14:42 GMT

Hi @JayEss,

I appreciate that you've been waiting for the returns information, and it's concerning that it hasn't been provided yet.

I'm going to send you a PM to connect with some colleagues for further support.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael