How to view queries

JamieB23 — Tue, 17 Mar 2026 22:36:53 GMT

I have had an email and message that my query has been updated but I cannot find where to access it. A few people have said that the feature isn't working anymore. All I need is my box and label to send off my old phone as it wasn't send out to me and I have 2 days until the offer is retracted 🙃

Re: How to view queries

MichaelP — Wed, 18 Mar 2026 08:13:08 GMT

Hello @JamieB23,

Thanks for reaching out to the Community here.

It's no longer possible to view queries via your My3 dashboard, and it's been flagged for this notification to be fixed to no longer indicate as such.

I'm sorry for the confusion caused by this message.

Please connect with Customer Services, who will access your account with you and provide an update on your query regarding the trade-in.

Thanks,
Michael

topic Re: How to view queries in Account and services

How to view queries

Re: How to view queries