topic Re: How to 'manage' a complaint via 3UK Self Service in Account and services

How to 'manage' a complaint via 3UK Self Service

dalep — Wed, 05 Mar 2025 12:11:39 GMT

Yesterday I received an email from noreply@mails.three.co.uk which said:

Hi there, it's Three.

One of our agents has updated your complaint (2503041032xxxx) with some new information. Please take a look as soon as you can.

To manage your query, just log in.

Thanks,
The Three Team

However when I click log in (when already signed in), it just takes me to the main 'dashboard'.

How do I access the complaint information?

Re: How to 'manage' a complaint via 3UK Self Service

Maxine — Thu, 06 Mar 2025 11:11:41 GMT

Hey dalep,

You should be able to view the message left on the complaint however, this seems like the complaint could be closed, or internal notes have been updated.

Our Customer Service Team can certainly check what updates have happened, or if you're speaking with the Complaints Team directly through email, they'd be able to confirm this for you.

Maxine

Re: How to 'manage' a complaint via 3UK Self Service

Ollieg92 — Wed, 25 Mar 2026 16:35:06 GMT

I'm having the same thing, can't see the update.

Re: How to 'manage' a complaint via 3UK Self Service

MichaelP — Thu, 26 Mar 2026 08:39:35 GMT

Hello @Ollieg92,

Unfortunately, it's no longer possible to view complaint updates via self-serve, and this has been flagged due this notification needing to be removed.

I'm sorry for the confusion this has caused.

If you'd like an update on your complaint and haven't yet spoken to the complaints team, please connect here, and the case reference will be checked for you.

Thanks,
Michael