topic Re: SCAM CALL to upgrade sim! in Account and services

SCAM CALL to upgrade sim!

Techmarkie — Thu, 09 Apr 2026 13:06:09 GMT

Just had a call claiming to be from Three that they are sending out replacement sims. He said my phone number will be turned off, to prove he was from Three he sent a text message “From Three” that came in the “From Three” text message box. He started to ask me for personal details, I hung up! I checked on my account and there’s no mention of this. I think this must be scam?

Re: SCAM CALL to upgrade sim!

JonathanB — Fri, 10 Apr 2026 10:19:32 GMT

Hi @Techmarkie,

Sorry to hear that you've been targeted by a scammer, but glad to hear you figured out something was amiss. We aren't proactively replacing customer SIMs like they're describing. Here's a link to our fraud to watch out for page with more info about scams and how to report them.

Caller IDs can be faked, so I suspect that the "from three" message would be faked in a similar manner.

Thanks,
Jonathan