topic Dpd has misplaced my parcel in Account and services

Dpd has misplaced my parcel

Ddrbow67 — Mon, 20 Apr 2026 13:10:37 GMT

3 Day of waiting and no information up dates. Called Dpd help line and told basically to deal with it myself and contact 3uk. 3 online chat was not helpful and cut off with no solution. So when to the store to talk to a human person. Can't help me with out the phone and told to wait until it turn up. !!!

I want to cancel now !!

David *** 07*** Le5***

Re: Dpd has misplaced my parcel

Paddiewack — Mon, 20 Apr 2026 15:21:28 GMT

I hate to say I don’t believe your version of events but I don’t believe your version of events!

Re: Dpd has misplaced my parcel

JonathanB — Wed, 22 Apr 2026 15:42:09 GMT

Hi @Ddrbow67,

We've removed your personal info from this post as this is a public forum, to keep this safe. We can't take direct action on your account from here, but I'd recommend discussing this further with customer services. When a parcel is lost in transit, the team will raise an investigation and if this is confirmed to have been misplaced the team will be able to look at your options for replacing or cancelling the order.

Thanks,
Jonathan