topic Lack of care for vulnerabilities in Account and services

Lack of care for vulnerabilities

Ethomas28 — Mon, 20 Apr 2026 17:25:14 GMT

Just want to warn people about three. They have terrible service and do not take into account vulnerabilities. Really triggering service 😢

Re: Lack of care for vulnerabilities

Paddiewack — Mon, 20 Apr 2026 17:59:24 GMT

Please elaborate on “triggering service “.

Re: Lack of care for vulnerabilities

Ausername — Tue, 21 Apr 2026 08:38:40 GMT

Try to turn me into Pay monthly - How can i trust they keep their word of having 4G when is barely over 3G max speed of 42MB

Trying to make me to buy a Device for Full Speed - The site sells phone with 5G but given all of then 3G type speed.

Re: Lack of care for vulnerabilities

Paddiewack — Tue, 21 Apr 2026 08:47:54 GMT

Your incessant moaning is becoming a bore. You’ve replied to a post about someone’s apparent vulnerability which has no bearing on your speed gripe.

Re: Lack of care for vulnerabilities

JonathanB — Wed, 22 Apr 2026 15:35:58 GMT

Hi @Ethomas28,

I'm sorry to hear that you haven't been supported in terms of a vulnerability. Three has a dedicated Customer Wellness Team who you can contact to discuss any accessibility or vulnerability needs. You can find all the ways to contact them here.

Thanks,
Jonathan