https://community.three.co.uk/t5/Account-and-services/New-monthly-charge-seems-incorrect/m-p/68266#M15385 <P>My new monthly charge following price increases for April 2026 are given as 12.53 per month on my account plan, as expected, ie 10.63 + 1.90 increase (5-99gb).</P><P>But my new bill has random figures that do not tally with this and monthly charge as 13.98.&nbsp;&nbsp;</P><P>I've just done a live chat with someone who did not even try to answer my query. I was very polite, and I was disconnected, Who can actually look into this for me please?</P> Mon, 27 Apr 2026 19:05:44 GMT lucyannpope 2026-04-27T19:05:44Z https://community.three.co.uk/t5/Account-and-services/New-monthly-charge-seems-incorrect/m-p/68266#M15385 <P>My new monthly charge following price increases for April 2026 are given as 12.53 per month on my account plan, as expected, ie 10.63 + 1.90 increase (5-99gb).</P><P>But my new bill has random figures that do not tally with this and monthly charge as 13.98.&nbsp;&nbsp;</P><P>I've just done a live chat with someone who did not even try to answer my query. I was very polite, and I was disconnected, Who can actually look into this for me please?</P> Mon, 27 Apr 2026 19:05:44 GMT https://community.three.co.uk/t5/Account-and-services/New-monthly-charge-seems-incorrect/m-p/68266#M15385 lucyannpope 2026-04-27T19:05:44Z https://community.three.co.uk/t5/Account-and-services/New-monthly-charge-seems-incorrect/m-p/68268#M15387 <P>Only customer services can sort this out for you. I’m at a loss to know why people use a chat function and I say that with the utmost respect to you and them. Call 333 and speak to them as opposed to using chat and I’m sure you’ll get it sorted.</P> Mon, 27 Apr 2026 19:29:49 GMT https://community.three.co.uk/t5/Account-and-services/New-monthly-charge-seems-incorrect/m-p/68268#M15387 Paddiewack 2026-04-27T19:29:49Z