topic Re: Unable to register for the Three+ Rewards App in Account and services

Unable to register for the Three+ Rewards App

Nitesh1 — Sun, 16 Apr 2023 23:02:16 GMT

I am unable to register for the Three+ Rewards App. Could this issue be with linked to my Three mobile number?

I was with Three a few years back and took the number to another network. Im now back with Three (with the same number).

When I try to register/login the app states the following: ' sorry something went wrong. Unfortunately you're not able to register for Three+. Please see our Three+FAQ page for details'

Please can you help?

Re: Unable to register for the Three+ Rewards App

sc1999 — Mon, 17 Apr 2023 02:15:38 GMT

The app can be a bit picky at times. If you tried to register over WiFi try over mobile data and vice versa.

Re: Unable to register for the Three+ Rewards App

JonathanB — Wed, 19 Apr 2023 10:28:35 GMT

Hi @Nitesh1,

I've seen a couple of issues with Three+ when the same phone number has been registered on a different account in the past, so I think that is likely causing the issue here.

We can't access your account over the community platform, but I'll be happy to get you in touch with some colleagues that can verify your details and get this investigated further.

I'll send you a private message with more info. You'll be able to find this by clicking on your avatar image in the top right of any community page, then "Messages".

JonathanB

Re: Unable to register for the Three+ Rewards App

CallumL — Thu, 20 Apr 2023 21:21:48 GMT

Hi JonathanB, I am having the exact same issue as described above.

Are you able to assist with my problem also?

Thanks!

Re: Unable to register for the Three+ Rewards App

JonathanB — Fri, 21 Apr 2023 13:01:56 GMT

Hey @CallumL,

Happy to help get this checked out. So just to clarify you've also previously used the same phone number on Three+ but you ported the number out and back in, and now can't register for Three+ on the new account?

Thanks,
Jonathan

Re: Unable to register for the Three+ Rewards App

CallumL — Sun, 23 Apr 2023 17:05:00 GMT

Hi @JonathanB,

Yes that's correct.

Is this is an easily fixed issue?

Thanks, CallumL

Re: Unable to register for the Three+ Rewards App

Zmt — Mon, 24 Apr 2023 21:49:29 GMT

I’m also having this exact issue. I’ve complained through three customer service multiple times but still nothing. Any help would be appreciated

Re: Unable to register for the Three+ Rewards App

Zmt — Mon, 24 Apr 2023 21:49:46 GMT

I’m also having this exact issue. I’ve complained through three customer service multiple times but still nothing. Any help would be appreciated.

Re: Unable to register for the Three+ Rewards App

JonathanB — Wed, 10 May 2023 09:43:32 GMT

Hi @CallumL, @Zmt,

I'm really sorry for the delay getting back to you both. We'll need to take a closer look into your accounts to be sure, but I have managed to get similar issues escalated and fixed in the past.

I'll send you each a private message to get you in touch with some colleagues that can collect the relevant details.

Thanks,
JonathanB

Re: Unable to register for the Three+ Rewards App

cookiemonsta500 — Wed, 24 May 2023 12:09:37 GMT

I'm having this same Issue, can I get help with it too. I think I was signed up to the old Three+ but never used it so maybe it thinks I already have and account

Re: Unable to register for the Three+ Rewards App

cookiemonsta500 — Wed, 24 May 2023 13:43:06 GMT

OK I managed to sort this out. I didn't realise but if you were already registered with the old Three+, then you still have the same account. Rather than trying to register I clicked Login but just said forgot password, it was than a simple process to reset it and I could now log into the Three+

Re: Unable to register for the Three+ Rewards App

Bilal007 — Tue, 30 May 2023 10:50:28 GMT

Hi I’m having the exact same issue been with 3 now for 5 weeks never been able to register with the 3+ just says sorry you are not able to register for three+ . 5 advisors later still not been able to sort.

Re: Unable to register for the Three+ Rewards App

Jelligans — Tue, 30 May 2023 13:01:07 GMT

I have exactly the same issue - Any solutions?

Re: Unable to register for the Three+ Rewards App

Yasmin_01 — Wed, 31 May 2023 10:30:39 GMT

Hi JonathanB I am also experiencing the same issue with registering and have had no resolution with support.

Are you able to help me please?

Re: Unable to register for the Three+ Rewards App

JonathanB — Wed, 31 May 2023 14:48:42 GMT

Hi @Jelligans, @Yasmin_01, @Bilal007,

We're currently looking into some issues with registering for Three+. I'll send you each a private message to refer you onto a team that can collect your account details and get this looked into further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Unable to register for the Three+ Rewards App

sabby — Sat, 03 Jun 2023 13:41:29 GMT

Hi I am also experiencing a similar issue with the Three+ rewards app. My current number used to be on a Pay As You Go plan with Three and ever since I’ve changed it to a Pay Monthly plan I have not been able to access the rewards app. Attempts to change the password did not work and registration also didn’t work as I already had an account. Any help will be appreciated.
Many thanks.

Re: Unable to register for the Three+ Rewards App

Chick747 — Sun, 04 Jun 2023 21:54:06 GMT

Any chance helping me also. Was pay monthly in the past and now gone on to pay as you go.. with the same number

Re: Unable to register for the Three+ Rewards App

Njck — Tue, 06 Jun 2023 16:22:30 GMT

I'm also having the same problem, been on to customer service 4 times and simply told to wait...

Re: Unable to register for the Three+ Rewards App

ssray23 — Tue, 13 Jun 2023 17:51:42 GMT

Hi Jonathan,

I have the same issue. I had my Three number port from PAYG to Pay Monthly in April 2023 and ever since then, I am not able to access Three+. It was working for a few days just after porting but lost access all of a sudden after after the app logged me out one fine day.

Re: Unable to register for the Three+ Rewards App

Aquarius78 — Sat, 17 Jun 2023 07:31:40 GMT

Hi Jonathan,

My partner and I have the same issue. We can't register Three+ after porting it said we can't register. We used to be with three with same number years ago.

Look forward to hearing from you