topic Re: mrs rebecca hopwood in Account and services

Broken phone, how do I replace it?

beckyhop — Wed, 06 Aug 2025 13:09:18 GMT

my phone has broke i cant get on it i have a contract with you how do i go about getting a replacement phone

Mod note post title edited for clarity

Re: mrs rebecca hopwood

sc1999 — Mon, 15 May 2023 03:52:43 GMT

Call customer services, the numbers are on this link and includes landline number. https://www.three.co.uk/support/contact-us

Re: mrs rebecca hopwood

JonathanB — Tue, 16 May 2023 10:24:53 GMT

Hi @beckyhop,

I'm really sorry to hear that your phone is broken, I know this can be a really frustrating situation but there are a few options to get you back online again.

If you have a Three Insurance cover you can make a claim online here. If you don't have insurance with us, or with a 3rd party that will cover the damage then you could also enquire about an early upgrade, or buy a replacement phone. If you decide to buy the replacement from a 3rd party make sure it's either a Three phone or an unlocked one.

Hope this helps,
JonathanB

Re: mrs rebecca hopwood

sc1999 — Tue, 16 May 2023 10:45:38 GMT

How about your home insurance; mine covers my phone.