topic Re: Swapping two numbers between Three sims in Account and services

Swapping two numbers between Three sims

kdlthree — Fri, 19 May 2023 13:39:29 GMT

Hi, I have what I feel is a simple request but is turning out to be a trickier request that thought. I have two sims with Three, one is on a rolling monthly contract(SIM1), the other is a free PAYG (SIM2).

I am happy with my current deal on SIM1 but would like a new number. THREE can change the number for me but I would like to keep the old number on a different SIM card in case I require it for any security checks I’ve missed updating.

I thought that one of two options might be available:

1) Three change the number of SIM1 with the contract and send me a new sim with my old number as a PAYG

2) I swap the numbers of SIM1 & SIM2

I am being told instead by live chat that I must cancel my contract first to move SIM1 to PAYG. I can then get a new contract but on a worse deal as it is a new plan not an upgrade?

These can’t be the only options surely otherwise I may as well just cancel and get my actual contact elsewhere as I’m no longer getting my “loyal customer” deal from THREE.

Re: Swapping two numbers between Three sims

sc1999 — Fri, 19 May 2023 16:32:33 GMT

It does not sound like something that 3 gets asked everyday so not surprised that they don't have a stock solution.

Re: Swapping two numbers between Three sims

PeteG — Fri, 19 May 2023 19:47:04 GMT

Hello there.

Welcome to the Three Community.

Knowing the right answer here can be tricky, as the options available will depend on the types of accounts you have. So I can get a better idea of what you have, and the options we might have, I'll drop you a DM asking you for some additional details.

Pete.

Re: Swapping two numbers between Three sims

James150 — Fri, 26 Jan 2024 09:25:21 GMT

@PeteG- I came across this older post. Were you able to confirm that numbers can be swapped between SIMs on one account?

Many years ago, I remember Orange was able to do this.

Re: Swapping two numbers between Three sims

sc1999 — Fri, 26 Jan 2024 16:30:43 GMT

What post, the link leads to PeteG?

Re: Swapping two numbers between Three sims

James150 — Mon, 29 Jan 2024 16:10:34 GMT

@sc1999that would be the post that my reply is in; @PeteG was simply tagged for attention.