topic Re: Unexpected Charge in Account and services

Unexpected Charge

SWalsh — Tue, 14 Feb 2023 18:42:55 GMT

Has anyone else been charged randomly?

I have recently been charged £5.92 from my bank account by Three.

I have 3 numbers under my name with Three.
- My personal Sim only contract (£20.90 per month) DD made on the 27th
- My wife's phone phone and sim contract (£29 per month) DD made on the 7th
- My 5G Hub (currently £10 per month) DD made on the 16th

This £5.92 charge was taken on the 13th. It has the same reference on my banking app as all my other payments. But when I contact Three using the chat app they could not answer where it had come from.

Any advice?

Re: Unexpected Charge

sc1999 — Tue, 14 Feb 2023 19:24:21 GMT

Thanks for the post. I have just checked my bank account, just in case, but no odd payments to 3.

Re: Unexpected Charge

3Gcouk — Wed, 15 Feb 2023 15:07:22 GMT

It might help if you head here https://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=billing,varset_subcat=3767,Case=obj(36410)

and watch the video which explains where additional unexpected costs may come from.

If that fails it will need to be a finance query via Customer Services or even the Chat Bot.

Re: Unexpected Charge

JonathanB — Thu, 16 Feb 2023 10:26:57 GMT

Hey @SWalsh,

We'd best get this looked into in more detail. The only reason I'm aware of for a new payment appearing, and for such an odd amount, would be a pro-rata bill for a new line, or if the payment date was changed for an existing one.

If you haven't requested anything like this, then I can direct you to some colleagues that can help get this investigated. I'll send you a private message now.

Thanks,
JonathanB

Re: Unexpected Charge

kashifkhan786 — Tue, 23 May 2023 22:41:43 GMT

I have the same issue with an additional £20 charge . The only thing that has changed is I was due for an upgrade and if anything my sim only deal is £8 so I should be saving money not paying double .

Re: Unexpected Charge

kashifkhan786 — Wed, 24 May 2023 07:08:40 GMT

this has now been resolved .^

Re: Unexpected Charge

Hannah2 — Fri, 16 May 2025 20:39:40 GMT

Hi Jonathan,

I also experienced the same thing however it was a £10 one off charge. I haven’t requested either of those things you suggested so I’m confused also. Please could you send me a direct message.

Thanks,

Hannah