topic Re: My contract in Account and services

My contract

Azadeh — Wed, 31 May 2023 08:09:37 GMT

I have recived a SMS from three about £45 world wide data roaming

I didnt apply for Roaming could you please explain what is that?

Is it an offer ?!

Re: My contract

sc1999 — Wed, 31 May 2023 13:30:00 GMT

Are you abroad? It could be a warning that unless you have set a different spend limit your roaming service may be limited or cut off when you reach £45.

Re: My contract

JonathanB — Thu, 01 Jun 2023 09:28:00 GMT

Hi @Azadeh,

I'm not familiar with any £45 roaming related add ons or offers. As @sc1999 mentioned this may be in relation to your Data Roaming limit if you're already abroad right now.

Can you share the exact wording of the text, or a screenshot of it? This should help us understand a bit better.

Thanks,
JonathanB

Re: My contract

sjcox — Mon, 05 Jun 2023 08:26:34 GMT

I have had the same message. I am not abroad. the full text is:

"Hi there,

You've started a new billing cycle - so your £45 worldwide data roaming limit has been refreshed.

Any questions? Get in touch: three.co.uk/contact-us"

I am still (for the moment) on a tariff that included free data roaming but my 24 month contract is due to run out this month.

Re: My contract

sjcox — Tue, 06 Jun 2023 09:47:39 GMT

I just went onto the online chat and was told that i could ignore the message.