topic Re: d/d not taken in Account and services

d/d not taken

Cinderella14 — Mon, 05 Jun 2023 07:20:57 GMT

My direct debit was taken last week then was returned to my account straight away

Re: d/d not taken

sc1999 — Mon, 05 Jun 2023 07:55:55 GMT

Check that it was not taken twice and the second one returned, it would not be the first time it happened. I think 3 are having a few system glitches. If you are worried then talk to customer services as you can always make a payment over the phone.

Re: d/d not taken

JonathanB — Tue, 06 Jun 2023 11:33:01 GMT

Hi @Cinderella14,

We'll be happy to take a closer look into what's happened here, but will need to refer you to a team that has access to your account.

I'll send you a PM to link you over to more help with this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB