topic Re: Junk Folder. in Account and services

Junk Folder.

dksglen — Thu, 07 Jul 2022 17:55:40 GMT

Hello everyone, ALL my emails from the forum are being send right into my junk folder. Anyway I can stop this. ?

iPhone 13. Three Broadband.
standard iPhone email app
the “this is not junk” option doesn’t seem to be available.

TIA.

Re: Junk Folder.

dontknow — Thu, 07 Jul 2022 19:56:59 GMT

Log into your email through your provider’s official site (eg. gmail.com or outlook.com) instead of the app, find the emails in spam/junk and mark as not spam/junk. I hope that helps.

Re: Junk Folder.

dksglen — Thu, 07 Jul 2022 20:04:48 GMT

My provider is Apple. (iCloud email) so no way of that, on a phone at least?

Re: Junk Folder.

dontknow — Thu, 07 Jul 2022 21:52:42 GMT

You could try logging in at iCloud.com and seeing if the option to mark it as not junk is there or a "trusted senders” list of some sort. If you still can’t find it live chat with Apple Support, I’ve found them amazing in the past and really helpful.

Re: Junk Folder.

dksglen — Thu, 07 Jul 2022 22:07:33 GMT

No option to mark as “not junk”

good idea, I’ll maybe try Apple 🍏

Re: Junk Folder.

JonathanB — Fri, 08 Jul 2022 09:16:57 GMT

Hey folks,

Great suggestions from @dontknow marking "not spam" or equivalent (where available) should help your email provider learn Three Community is a valid sender.

It looks like with iCloud, it's actually a case of moving the email from "Junk" to "Inbox". Here's a link to an Apple support article on this: Identify and filter junk mail in iCloud - Apple Support – see the section "Mark legitimate emails as not junk"

The underlying issue is being worked on by IT specialists. We hope to have some tweaks sorted soon that should stop or drastically reduce instances of our notifications being treated as junk/spam.

Thanks so much for your patience in the meantime.

JonathanB

Re: Junk Folder.

dksglen — Fri, 08 Jul 2022 09:20:48 GMT

Thanks @JonathanB

I’ve already been doing this, hopefully we can train apples systems to learn quickly.