topic Re: How to Cancel Smart Watch addon? in Account and services

How to Cancel Smart Watch addon?

Jm1tty — Wed, 24 May 2023 23:24:11 GMT

I'm having an issue trying to cancel a smart watch pairing addon.. theres nothing in my account that allows me to cancel it and after numerous online support chats they seem to not be able to cancel it also?

Re: How to Cancel Smart Watch addon?

JonathanB — Thu, 25 May 2023 09:00:42 GMT

Hi @Jm1tty,

Happy to help. Have you paired an Apple Watch, or a Samsung?

Thanks,
Jonathan

Re: How to Cancel Smart Watch addon?

Jm1tty — Thu, 25 May 2023 16:12:03 GMT

It's a samsung galaxy watch 5 LTE, I was half way through the setup process for a mobile plan and got to the stage of "Setting up service" I went to bed and came back to nothing and now when I attempt to setup a mobile plan it says I already have a subscription and therefore can't continue. Therefore I think it needs cancelling and resetting so I can attempt it again.

Re: How to Cancel Smart Watch addon?

Liameknight — Thu, 15 Jun 2023 16:15:34 GMT

Can you inbox me

Re: How to Cancel Smart Watch addon?

Chazzypuk — Thu, 19 Oct 2023 18:08:27 GMT

Hi. I have the same issue. Can’t cancel in the app and called up Three who say they can’t cancel it either? Can someone help me? Thanks.

Re: How to Cancel Smart Watch addon?

JonathanB — Mon, 23 Oct 2023 16:03:51 GMT

Hi @Chazzypuk,

Are you able to remove the pairing plan from the Watch or Wearable App? Which model of watch do you have? Is it the one month rolling pairing plan, or a 24 months one included with your contract?

Thanks,
Jonathan