topic Re: Three app in Account and services

Three app

MRDB90 — Thu, 07 Jul 2022 19:41:17 GMT

Any idea why since upgrading I can no longer view my bills in the app and keep getting this message? Been happening for last two months, was fine before upgrade. Thank you

Re: Three app

sc1999 — Fri, 08 Jul 2022 10:44:08 GMT

I've had this a few times but I just close the app and open it again and it works. I can only offer the usual suggestions such as go to apps and clear cache or delete and reinstall, Sorry I can't be of more help.

Re: Three app

JonathanB — Fri, 08 Jul 2022 12:04:57 GMT

All great suggestions sc1999.

If these fail and restarting the phone as suggested on the screenshot doesn't help either, I notice that you were connecting on WiFi at the time, MRDB90. Does switching this off and connecting via mobile data give the same result too?

How about when you login to My3 on browser, or using a PC/Laptop are you getting a similar error there?

Let us know how you get on with the above suggestions.

JonathanB

Re: Three app

MRDB90 — Fri, 08 Jul 2022 12:50:51 GMT

Hi,

I turned my wifi off and went into the app that way and it showed me my bill. Thanks so much for all your help @JonathanB and @sc1999 much appreacited.