topic Re: SPEND CAP!! in Account and services

SPEND CAP!!

spikey33 — Sun, 18 Jun 2023 08:24:14 GMT

Hi, trying to change my spend cap. On the app, there is no "bills tab"! And via browser, no "my account" or "control your spending"! Very frustrating!!S

Re: SPEND CAP!!

sc1999 — Sun, 18 Jun 2023 10:58:36 GMT

This may sound a tad condescending but have you logged in? The my3 app only shows the bills tab when you have logged in.

Re: SPEND CAP!!

spikey33 — Mon, 19 Jun 2023 05:48:05 GMT

Yes, logged in. I don't have any tabs, there are 4 icons across the bottom, Home, Pay Bill, Add ons and Stire. 3 horizontal lines, top right corner, Your details, Support, Live chat etc. And 3 dots which is allowances, upgrade etc!!!

Re: SPEND CAP!!

sc1999 — Mon, 19 Jun 2023 07:19:29 GMT

Assuming you are on android click on bills and under Billing options there is an option Set Spend Cap.

Re: SPEND CAP!!

Nunzia — Mon, 19 Jun 2023 15:28:57 GMT

I have the same issue, there is no tab for spending cap anymore as the app changed

Re: SPEND CAP!!

spikey33 — Mon, 19 Jun 2023 16:42:44 GMT

Yes, Android, but no "billing options". The only thing that is bill related is "pay bill". It really is so frustrating.

Re: SPEND CAP!!

sc1999 — Mon, 19 Jun 2023 18:16:54 GMT

Are PAYG? If yes the 3 app is different and I don't have access. The only other thing i can think of is click on help in the app and search for spend cap.

Re: SPEND CAP!!

MRDB90 — Mon, 19 Jun 2023 20:17:53 GMT

You need to scroll to “ manage services “ on front page under your allowances, then click settings. It then lets you remove spend cap or change it.

Re: SPEND CAP!!

spikey33 — Tue, 20 Jun 2023 05:46:25 GMT

OMG, I found it. Thank you so much:)