topic cancelled contract a month ago but still billed then and again now for £30 each time in Account and services

cancelled contract a month ago but still billed then and again now for £30 each time

jp1 — Mon, 19 Jun 2023 16:50:33 GMT

i cancelled my contract via my3 chat and cancelled the direct debit a month ago.

I have received 2 £30 charges via email since, I paid the first one begrudgingly via bank transfer but they sent a second one now, it seems they have not cancelled my contract at all.

I am being threatened with debt collectors if I dont pay every month, on top of that my bill was £25 not £30.

This is fraud and i am not paying a penny, my phone has been switched off since I made the initial chat to cancel so I am paying for nothing.

What can I do?

Re: cancelled contract a month ago but still billed then and again now for £30 each time

jp1 — Mon, 19 Jun 2023 17:26:21 GMT

i was out of my contract period btw

Re: cancelled contract a month ago but still billed then and again now for £30 each time

jp1 — Mon, 19 Jun 2023 17:49:33 GMT

if something is not done about this shortly I will be contacting offcom and the police

Re: cancelled contract a month ago but still billed then and again now for £30 each time

Avondale — Mon, 19 Jun 2023 18:13:14 GMT

The police won't be interested as it is not a criminal matter ; they might even accuse you of wasting police time. I'd suggest a formal complaint to 3 so that the matter can be properly examined.

Re: cancelled contract a month ago but still billed then and again now for £30 each time

jp1 — Mon, 19 Jun 2023 18:25:50 GMT

of course its criminal, they are stealing

Re: cancelled contract a month ago but still billed then and again now for £30 each time

JohnD — Tue, 20 Jun 2023 07:07:49 GMT

Hey @jp1

I'm really sorry to hear about what's happened. It does seem like the account is still active. I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

Re: cancelled contract a month ago but still billed then and again now for £30 each time

NicoleCindy09 — Thu, 30 Nov 2023 18:31:09 GMT

Did you sort this out? I'm in the same situation