Question on Go Roam in EU countries by using pay as you go

kttmtr — Wed, 13 Jul 2022 00:19:24 GMT

Hello there

I have been in another European countries for about 1 month, and I have to go for the next preceding month before returning to the UK

I understand that there is a 12GB fair use policy limit every month for Go Roam in EU countries, what I would like to know is that when is the cutoff for this fair policy limit?

e.g. I went to Germany at 10 Jun until 8 Aug, is there two 12GB air use policy limit cutoffs, respectively on 9 Jun and 9 Aug? After the first cutoff, will there be a new 12GB or available data (whichever lower) ready for me to use?

Thanks all and looking forward to your reply.

Re: Question on Go Roam in EU countries by using pay as you go

JonathanB — Wed, 13 Jul 2022 09:30:28 GMT

Hi kttmr,

Welcome to the Three Community.

That's a great question. The Go Roam allowance is tied to your account rather than any specific destination or trip, the renewal is actually based on when you originally activated the SIM. So for example, if you have originally activated the SIM on the 3rd June, then the next 12GB allowance starts on the 3rd July, even if you didn't go abroad till the 10th June like you described.

The other fair use limit is 2 complete months within a rolling 12 months, so that one is counting from your first day with roaming use, and shouldn't affect you if returning on the 8th August as described.

There's more detailed info on the About Go Roam page.

Hope this helps, if you need any further advice or clarifications on this please let me know. 😀

JonathanB

topic Question on Go Roam in EU countries by using pay as you go in Account and services

Question on Go Roam in EU countries by using pay as you go

Re: Question on Go Roam in EU countries by using pay as you go