topic Re: That date of birth doesn’t look right, please try again in Account and services

That date of birth doesn’t look right, please try again

HC1 — Sat, 24 Jun 2023 13:12:41 GMT

I get this message when i tried to port a number from vodafone - I am using the correct DOB

how can I resolve please

Re: That date of birth doesn’t look right, please try again

WADEY23 — Mon, 26 Jun 2023 18:11:26 GMT

I’m having the same problem trying to port a number from O2 but won’t accept the date of birth.

Can any one help please?

Retain my current phone onto my new phone

Gemmat — Wed, 28 Jun 2023 07:53:11 GMT

Received my new phone and trying to keep my current phone number going forwards have entered the required information and my PAC number but for some reason the system will note except my date of birth

Re: Retain my current phone onto my new phone

Gemmat — Wed, 28 Jun 2023 07:58:52 GMT

Have you received my message

Re: Retain my current phone onto my new phone

Geluk — Wed, 28 Jun 2023 08:34:05 GMT

Ring Cust Service on 333.

Re: Retain my current phone onto my new phone

JonathanB — Thu, 29 Jun 2023 11:07:18 GMT

Hi @Gemmat,

We think we've spotted an issue that might be causing this to happen for a small number of customers. I'll send you a PM to get you in touch with some colleagues that can help arrange the number transfer.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: That date of birth doesn’t look right, please try again

JonathanB — Thu, 29 Jun 2023 11:11:48 GMT

Hi @HC1, @WADEY23,

We think we've spotted an issue that might be causing this to happen for a small number of customers. I'll send you both a PM to get you in touch with some colleagues that can help arrange the number transfer.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: That date of birth doesn’t look right, please try again

Hannahh — Thu, 29 Jun 2023 17:46:52 GMT

Having the same problem with transferring my number to three

Re: That date of birth doesn’t look right, please try again

manang — Thu, 29 Jun 2023 19:41:31 GMT

I'm having this issue as well

That date of birth doesn’t look right, please try again

manang — Thu, 29 Jun 2023 20:08:46 GMT

I get this message when i tried to port a number from Lyca- I am using the correct DOB

how can I resolve please

Re: That date of birth doesn’t look right, please try again

EJB — Thu, 29 Jun 2023 20:39:48 GMT

I am also having this issue

Re: That date of birth doesn’t look right, please try again

EJB — Thu, 29 Jun 2023 20:45:23 GMT

Yeah same issue here

Re: That date of birth doesn’t look right, please try again

sc1999 — Fri, 30 Jun 2023 07:56:55 GMT

Hi, I can't help but do have a request. This problem has appeared a few times recently but no one has posted a solution. When you get it sorted please let us know so that others can use the solution. Thanks.

Re: That date of birth doesn’t look right, please try again

Mingus1080 — Fri, 30 Jun 2023 10:04:16 GMT

Having the same issue

Re: That date of birth doesn’t look right, please try again

FemsJ — Fri, 30 Jun 2023 11:00:16 GMT

Hi I'm also getting this message, did you get any resolution to this??

Re: That date of birth doesn’t look right, please try again

JonathanB — Fri, 30 Jun 2023 12:42:03 GMT

Hi everyone,

I've noticed a couple of topics popping up about this error so I've merged them together so we can keep the updates clear.

We're aware that some users are running into this error when verifying their date of birth on the self service port in form. Customer services can still help arrange your switch in the interim whilst we're working on this.

I'm sending a PM to each of you that have posted that you're seeing this error, to get you in touch with some colleagues that can help further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: That date of birth doesn’t look right, please try again

Lotr — Fri, 30 Jun 2023 16:18:05 GMT

Same issue here

Re: That date of birth doesn’t look right, please try again

jbhogal — Fri, 30 Jun 2023 18:45:24 GMT

Same issue here please send message

Re: That date of birth doesn’t look right, please try again

beccope — Sat, 01 Jul 2023 10:50:59 GMT

Same issue - please can you send me a message?

Re: That date of birth doesn’t look right, please try again

WgMark — Sun, 02 Jul 2023 21:11:47 GMT

Same issue here. Switching from EE