topic Device upgrade in Account and services

Device upgrade

Dale2011 — Sun, 09 Jul 2023 16:52:42 GMT

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017.

If I fail the credit check, is there a way to appeal the decision?

Thanks

Re: Device upgrade

sc1999 — Sun, 09 Jul 2023 16:59:28 GMT

If I remember from previous posts an upgrade requires a new contract and all new contracts require a credit check. No idea if you can appeal but I would not be surprised if they asked for an upfront payment.

Re: Device upgrade

PeteG — Sun, 09 Jul 2023 18:11:01 GMT

Hello, Dale.

If you're upgrading to any handset or device contract, you'd need to go through a credit check. If you're upgrading from a SIM only plan to another SIM only plan, you shouldn't need to go through a check.

You can appeal a credit decision if you feel the decision was incorrect.

Pete.

Re: Device upgrade

AwkwardTurtle — Thu, 03 Aug 2023 02:57:25 GMT

They'll tell you you can appeal it but in reality they just click the same button the first guy clicked, they don't really look at it again, at least in my experience.