Cancellation

va7entin — Sun, 16 Jul 2023 21:47:22 GMT

Hi there,

I'm in my last month with three, and I can't wait to finish with this company.

I request for the PAC code and in my app is telling me that I will need to pay my last month payment (around £16.72 - my monthly contract) + cancellation fees: £8.45 (perfect normal... Possibly), BUT.. when I receive my SMS with the PAC code, they told me that I need to pay £41.86...

I don't understand... I went in Sheffield Meadowhall Three branch, and I asked for some details about how I can keep my phone number, but 2 of the workers there, when they heard that I wanted to leave this company, they became very rude and unprofessional. (and at the end, they said they can't give me the PAC vode because they have system issues)...

Re: Cancellation

sc1999 — Mon, 17 Jul 2023 06:12:48 GMT

Could be your final bill is current month + final monthv+ cancellation fee as that seems to add up. There is a maximum time limit to provide a pac code but they won't send if there is money owing. I remember that this has come up before when people complained about delays in getting a pac code.

As for the behaviour of the shop staff, unacceptable.

topic Re: Cancellation in Account and services

Cancellation

Re: Cancellation