topic Re: Cannot re register in Account and services

Cannot re register

Pixierock — Mon, 17 Jul 2023 06:21:01 GMT

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app and a different web browser but all the same result

Re: Cannot re register

sc1999 — Mon, 17 Jul 2023 07:50:53 GMT

Send a message to

https://community.three.co.uk/t5/user/viewprofilepage/user-id/6

Re: Cannot re register

hackinjack — Wed, 19 Jul 2023 10:54:44 GMT

Same, I got a text saying I needed to reregister, but I go to my3 website and the register button takes you to a login page.

Attempting to re-register with newly generated strong password, MSISDN and email address returns:

Please check the details you entered are correct. If you still encounter an issue, please contact us.

Hitting the "Problem completing registration button?" results in:

Okay, this is embarrassing.
Looks like this page has recently been moved or deleted. That’s our bad.

Plus the live chat help button does nothing.

Great service - NOT

Re: Cannot re register

JonathanB — Thu, 20 Jul 2023 15:09:38 GMT

Hey @hackinjack,

Thanks for reporting that broken link. It should now be working and direct to registration and login help.

Re: Cannot re register

JonathanB — Thu, 20 Jul 2023 15:11:25 GMT

Hi @Pixierock,

The most likely reason for this message is that the email you've used doesn't match on our side, but if you're sure it's the same one we should have already for you, I've sent you a PM to get you in touch with some more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Cannot re register

howardm999 — Sat, 22 Jul 2023 07:57:42 GMT

I have the same issue. Only ever used one email address but can’t re register. Tried following the help link but it gives no help about this issue!!

Re: Cannot re register

iron_115 — Sun, 23 Jul 2023 13:35:57 GMT

This is exactly what’s happening to my account, the New Experience feels like a downgrade

Re: Cannot re register

JohnD — Mon, 24 Jul 2023 09:08:59 GMT

Hey @howardm999 @iron_115

That's really frustrating.

I've sent you both a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

Re: Cannot re register

z750 — Wed, 02 Aug 2023 08:27:39 GMT

Same issue here! Tried numerous times to re register over theast two weeks but no joy. All I keep getting is "please check you entered the correct details".

Re: Cannot re register

MusicInMe — Fri, 11 Aug 2023 15:56:00 GMT

As above, chat button is not doing anything, registration page popin up hCaptcha window.

I haven't seen anything like that anywhere. And I suppose this is the RIGHT TIME to finally go AWAY.

CHAT BUTTON

REGISTRATION

Re: Cannot re register

campbell — Fri, 24 Nov 2023 05:59:48 GMT

Have the same problem.

How can my email and password be incorrect on a registration screen. What's to check?

Re: Cannot re register

Danphone123 — Sun, 17 Dec 2023 13:03:19 GMT

I am also getting this problem re-registering on the new my3 website.

Attempting to re-register with the email address I initially registered with and used on the old app returns:

Email address not registered, please check your details. If you haven't registered before, you'll need to sign up before logging in.

Re: Cannot re register

JonathanB — Mon, 18 Dec 2023 13:19:45 GMT

Hi @campbell,

We should already have an email on file, either from when you took out your line, or historically if you're re-registering. If you're not sure which email you used, or are getting these errors regardless, please contact us here.

Thanks,
Jonathan

Re: Cannot re register

JonathanB — Mon, 18 Dec 2023 13:21:02 GMT

Hi @Danphone123,

Sorry to hear that you're running into this error. Do you have more than one phone number registered with that email address?

Thanks,
Jonathan