topic Re: Can't log in to Three+ any more in Account and services

Can't log in to Three+ any more

SGN — Wed, 12 Jul 2023 13:26:46 GMT

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, I reset my password and then I notice at the bottom of the screen it says 'Unauthorized: INVALID_NUMBER'. I then try to log in using my phone number and new password but then I get a message stating "Please try again later. Sorry, you've tried to log in with the wrong details too many times. Please try again in XX:XX minutes." I've tried resetting my password a few times, but this happens every time.

Re: Can't log in to Three+ any more

JonathanB — Fri, 14 Jul 2023 10:39:09 GMT

Hi @SGN,

From the perspective of our systems. Moving between PAYG and Pay Monthly closes your old account and opens a new one, even if you're keeping an existing number with us. Do you also get an error if you try to re-register for Three+?

JonathanB

Re: Can't log in to Three+ any more

SGN — Fri, 14 Jul 2023 12:05:26 GMT

Hi @JonathanB

Yes, if I try to re-register with Three+ it says, "Sorry, you're not able to register with Three+".

Re: Can't log in to Three+ any more

SGN — Fri, 14 Jul 2023 18:39:09 GMT

Three customer support has now fixed the issue for me.

Re: Can't log in to Three+ any more

JonathanB — Mon, 17 Jul 2023 14:24:17 GMT

Hi @SGN,

Sorry I didn't get a chance to follow this up on Friday but glad to hear it's all sorted now.

Re: Can't log in to Three+ any more

DS2024 — Thu, 03 Oct 2024 09:11:46 GMT

Hi ,

I am having completely the same problem as the one described here .
@JonathanB are you able to help please ?
I can’t get through to anyone at customer services chat and it closes down the conversation and I can’t speak to anyone at customer services either so your help would be greatly appreciated !

Re: Can't log in to Three+ any more

PeteG — Fri, 04 Oct 2024 15:59:06 GMT

Hello, DS2024.

It's disappointing to see you're having this issue. No one in the community is able to access customer accounts, however the Best Solution provided by the post author indicated that the Support Team were successful in getting this resolved for them.

Pete.