topic Re: Change to E Sim in Account and services

Change to E Sim

andrews297 — Sat, 09 Jul 2022 08:29:29 GMT

Hi, I need to change my physical sim to an e-sim. Please advise how I can do this.

Thanks

Re: Change to E Sim

LeeT — Sat, 09 Jul 2022 15:16:09 GMT

Hi @andrews297

The eSIM isn't quite available just yet, however keep an eye out on the website, and your local store as they will be available very soon we hope. I cannot give an exact date, but we are currently trialling it to be as secure and allow the transfer from physical SIM to eSIM to be as simple as possible for all of our customers.

Thanks,

LeeT
Employee - Retail

Re: Change to E Sim

andrews297 — Sun, 10 Jul 2022 07:27:59 GMT

Hi Lee, thanks for the reply. That’s really disappointing as other service providers allow switching to e-sim. Despite being with three for many years I may have to consider moving to one of those providers.

Andrew

Re: Change to E Sim

Aman — Mon, 18 Jul 2022 14:11:06 GMT

hello sir, I am change sim port

Re: Change to E Sim

Aman — Mon, 18 Jul 2022 14:14:52 GMT

Change sim

Re: Change to E Sim

JonathanB — Tue, 19 Jul 2022 10:25:39 GMT

Hi Aman,

Welcome to the Three Community.

If you're asking about changing your physical SIM to eSIM then as @LeeT mentioned last week, this service isn't quite ready yet. We'll definitely be talking about it on the community as soon as this becomes available though.

If I've misunderstood your question, please tell us more and we'll do our best to help.

Thanks,
JonathanB

Re: Change to E Sim

Oliver — Sun, 28 Aug 2022 11:46:10 GMT

Hi @JonathanB and @LeeT

"Not quite ready" and "isn't quite available just yet" don't provide information that is useful to the community to make decisions. Instead, they just stall the discussion and encourage subscribers to defer making a decision.

I have a dual SIM phone that can address one SIM and one other eSIM. I have a Three UK SIM and a Three Ireland SIM. I need both because I live in one country and have a relative in hospital in the other country. I need to decide urgently whether to stay with Three or move to another operator. The decision is based on Three UK's rollout plans for eSIMs.

Is it possible to join the eSIM trial? If not, when is the eSIM trial completing and when, if the trial is successful, will eSIMs be launched?

Re: Change to E Sim

StephR — Mon, 29 Aug 2022 09:23:01 GMT

Hey Oliver, thanks for joining us here on Three Community.

As my colleagues have mentioned, at the moment we don't have specific dates to share on when eSIM will be available. I do appreciate you need to make a decision urgently, and I'm sorry we can't help with that right now.

However, making eSIM a reality is something we're working on as we speak, and we hope to launch later this year. We really hope to see you stick with us.

StephR

Re: Change to E Sim

Frank123456 — Fri, 23 Sep 2022 16:34:32 GMT

This is going on for a quite while. I think the best thing is to change provider when the contract expires.

Re: Change to E Sim

JonathanB — Mon, 26 Sep 2022 15:18:08 GMT

Hi @Frank123456,

I'm sorry that we can't share a specific date when eSIM for phone will be released on Three. We're still working on this though, and I hope this is all sorted before your contract expires. 🙂

JonathanB

Re: Change to E Sim

helios78 — Tue, 10 Jan 2023 16:56:54 GMT

Hello, any news on the esim rollout, would it be available to your PAYG customers?