https://community.three.co.uk/t5/Account-and-services/Unable-to-Start-a-Live-Chat-and-failed-device-collection/m-p/15637#M2543 <P>Turn off any pop up blocker; use an alternative browser.</P><P>Alternatively contact them via Social Media; staff are there till 8pm.</P> Tue, 25 Jul 2023 17:21:12 GMT Geluk 2023-07-25T17:21:12Z https://community.three.co.uk/t5/Account-and-services/Unable-to-Start-a-Live-Chat-and-failed-device-collection/m-p/15624#M2537 <P>I joined the Home broadband plan 4G plus on 12-06-23. However, due to the unable network and connection, I have to cancel my plan and shift to another service provider.<BR /><BR />I contacted Customer Service via "Start a Live Chat" to handle the cancellation and the staff handled it well. However, the device is still not yet being collected.<BR /><BR />I then contact &nbsp;Customer Service via "Start a Live Chat" again, the staff promised another collection will be arranged, and yet nothing happen.</P><P>This morning I tried to click the&nbsp;"Start a Live Chat" again, but this time nothing pop up.</P> Tue, 25 Jul 2023 12:44:50 GMT https://community.three.co.uk/t5/Account-and-services/Unable-to-Start-a-Live-Chat-and-failed-device-collection/m-p/15624#M2537 anarkialucifer 2023-07-25T12:44:50Z https://community.three.co.uk/t5/Account-and-services/Unable-to-Start-a-Live-Chat-and-failed-device-collection/m-p/15637#M2543 <P>Turn off any pop up blocker; use an alternative browser.</P><P>Alternatively contact them via Social Media; staff are there till 8pm.</P> Tue, 25 Jul 2023 17:21:12 GMT https://community.three.co.uk/t5/Account-and-services/Unable-to-Start-a-Live-Chat-and-failed-device-collection/m-p/15637#M2543 Geluk 2023-07-25T17:21:12Z